Shipping policy

 

Shipping Policy

Moonrise Roasters

Effective Date: 1/1/2025

Thank you for shopping with Moonrise Roasters. This Shipping Policy explains how we process, ship, and deliver orders placed through www.moonriseroasters.com.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Processing time does not include shipping transit time.

Because our coffee is freshly roasted, some orders may require additional roasting time.

2. Shipping Methods & Carriers

We ship using reputable carriers, which may include:

  • USPS

  • UPS

  • FedEx

Shipping options and estimated delivery times are shown at checkout.

3. Shipping Rates

  • Shipping rates are calculated at checkout based on order size, weight, and destination.

  • Promotional free shipping offers, if available, will be clearly disclosed on the Site.

4. Delivery Timeframes

Estimated delivery times vary by location and carrier:

  • Domestic (U.S.): Typically 3–7 business days after shipment

  • International: Delivery times vary by destination and customs processing

Delivery dates are estimates only and not guaranteed.

5. Shipping Locations

We currently ship to:

  • The United States

  • International destinations where permitted by law

Customers are responsible for ensuring that coffee products may legally be imported into their country.

6. International Shipping & Customs

For international orders:

  • Customers are responsible for all customs duties, taxes, and import fees.

  • Moonrise Coffee Roasters is not responsible for delays caused by customs.

  • Orders refused or returned due to customs issues are non-refundable.

7. Incorrect Shipping Information

Please ensure all shipping details are correct at checkout.

Moonrise Coffee Roasters is not responsible for:

  • Delays or losses due to incorrect addresses

  • Orders returned due to incomplete or inaccurate shipping information

Reshipping fees may apply.

8. Lost, Delayed, or Stolen Packages

  • Once an order is shipped, we are not responsible for carrier delays.

  • If a package is marked “Delivered” but not received, please contact the carrier directly.

  • If a package is lost in transit, contact us and we will assist in filing a claim with the carrier.

Replacement or refund decisions are handled on a case-by-case basis.

9. Damaged Shipments

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide photos of the damaged items and packaging

  • Include your order number

We will review the claim and may offer a replacement or refund at our discretion.

10. Shipping of Subscriptions

  • Subscription orders are shipped on a recurring schedule selected at checkout.

  • Once a subscription order has been processed or shipped, it cannot be canceled or refunded.

11. Risk of Loss

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

12. Contact Information

If you have questions about shipping or your order, please contact us:

📧 Email: moonriseroasters1@gmail.com
🌐 Website: www.moonriseroasters.com